Welcome
Thank you for visiting my website. Here you will find my resume as well as highlights of the competencies I bring to your organization. My depth of experience in professional services is directly relevant to your delivery organization. I would very much like to explore employment opportunities with you.
Guaranteed Performance
My experience spans 7 highly successful consulting practices (ERP Package Implementation, Rapid Application Development, Web Development, Application Management, GroupWare, Runaway Project Management, and Workflow/EDMS) in four very diverse companies (Indus International, ALLTEL Information Systems, IBM Global Services and Total Solutions Group). I personally managed three of those practices from ground zero to multi million revenue marks.
My approach to management in a professional services organization is anchored by three principles: advanced indicators such as Realization, Methodology and measurement based services Estimation. I’m so confident in my ability to increase your revenue, increase your project margins and increase your customer satisfaction that I guarantee my performance. Contact me and find out how.
Why I am your ideal candidate:
q Broad experience in the client engagement process (Sales, Pre-Sales, and Marketing):
o Educating the sales force to services offerings and the benefits of selling services
o Delivering service oriented sales presentations directly to prospects
o Justify ROI to and build business cases with C-Level
o Estimating services engagement durations and costs
o Development of written proposals including service offerings and approach to engagement
o Negotiation of contracts including fixed price, not to exceed and time & materials
o RFP / RFQ / RFI response
o Foster open dialog through honesty and emphasis on the customer’s best interest
q Extensive experience in services management, delivery quality and revenue growth:
o Accountability for profit and loss / budgeting
o Project oversight at the Steering Committee level
o Bottom line responsibility for project success, both budget and duration
o Development and tracking of performance metrics
o Project plan development
o Issue Resolution
q Creative force behind methodology and tools:
o Research and document best practices
o Establish key performance indicators
o Develop delivery methodologies and continuous process improvements
o Develop estimation methodologies and continuous process improvements
q Fluent in the management of human resources:
o Candidate Search and Interviewing
o Disciplinary action and probationary periods
o Reduction in force (i.e. layoffs)
o Professional development / education
o Mentoring
q Sub-Contractor Management:
o Seek third party service suppliers to form industry alliances
o Negotiate alliance contracts
o Participate in joint sales efforts
o Participate in joint services engagements
My management experience is strengthened by over 8,500 hours of project experience spanning development, system integration and implementation. I apply scientific processes to the management of work toward a negotiated deliverable.
I sincerely appreciate your reviewing my website. For your convenience I have linked below my resume in several formats.
Kindest regards,
Brian Zwaagstra
w www.zwaagstra.net/brian
e brian@zwaagstra.net
c 404.285.1714